Legal documentation

Privacy & legal documents

Everything in one place: what we collect, why, and what your rights are. Plain language, one page per topic.

For chat users

Chat notice (end users)

What happens to your data when you talk to the Flow-e assistant on a store's website: data processed, AI, your rights.

Read the notice

Other documents

Privacy Policy

How Flow-e processes merchants' and their contacts' data: account, platform usage, billing.

Flow-e: Data Controller

Cookie Policy

Cookies and tracking tools used on Flow-e sites, with the technical note for merchants on the widget.

Flow-e: Controller (site)

Data Processing Agreement

Art. 28 GDPR agreement between Flow-e and the Merchant for end-user data processed by the widget.

Flow-e: Data Processor

Terms of Service

Liability, warranty and indemnity clauses for the Flow-e service (B2B).

Flow-e: SaaS provider

These texts describe how we process data. For data collected by the chat widget on a store's website, the Controller is the store itself: refer to its notice or to the “Chat notice” above.